Just a short item, but one that points to the collision point between the desire for technology companies to drive engagement from users and often shallow understanding of those users. In this case, the user is a 2 1/2 year old whose father, technologist Dan Hon, has been using a connected scale to track his son's growth progress. And having a vague sense of Dan, probably to probe the UX a little as well.
Below is his recap of what happened next—a classic case of the "Means Well Technology" subset of Thingclash. A limited set of assumptions and behavioral models are stretched to cover all possible use cases, reminiscent of Sara Watson's recounting of post-surgery life with Fitbit, or Google Now's occasional belief that I live at the supermarket because, well, I go there around 6PM most days.
This story also points to just how gnarly attempts to encode empathy can be. Here we have one-size-fits-all empathy which, in reality, is counterproductive. Support and empathy are more complex, richer, and more fraught qualities, let alone actions or sets of code.