Run Your Own Thingclash Workshop

We at Changeist, along with a few associates, set up the Thingclash project about 18 months ago now, with the intention of starting a conversation around human values in the Internet of Things (IoT), and to provide tools to help make that conversation easier, more expansive, and more inclusive. We’d like to think we helped drive some of the public critical discussion around the IoT that is now happening more in the mainstream than it was two years ago. 

While we worked on a toolkit for workshops (really, a toolkit for thinking in groups, whatever that may look like), we started the Critical IoT Reading List, which has been well received, and continues to be added to, thanks to your contributions. (Keep them coming!)

With a toolkit finally in place, we have run workshops at various scales, and focused on various specialist topics, over the past year or more. Now, to mark the return of Thingscon NL in Amsterdam, where we ran our first public workshop, we’re compiling the array of cards and exercises together to release as a single Creative Commons-licensed set of materials, available for download.

In the downloadable .zip file you will find:

3 TYPES OF CARDS in a layout for 2-sided printing if you prefer. We’ve included blanks to let you add your own.

  • THINGS — These are categories/archetypes of devices which you can make more specific through the exercises. Use a few, or use them all. Not all THINGS will be appropriate for all settings, topics and groups. We’ve included many different categories of THINGS to enable specific or broad discussions. Your participants get to specify what subspecies of appliance they want to work with, for example, or a connected button that performs certain actions.
  • PERSONAS — These are categories of potential user types, with emphasis on non-typical users. Again, you get to bring them to life with specific identities. For example, a dependent could be a child, or an adult in care.
  • PLACES — These are contexts in which PERSONAS might use THINGS. again, take the suggestions as starters, and specify something else if you want.

A KNOW YOUR THING WORKSHEET (A4 size) — A first step in the encounter which allows groups to determine together the identity, capabilities and limitations of several THINGS. 

MAIN EXERCISE WORKSHEET (A2 size) — A grid that can be used to take a PERSONA’s THING through various PLACES to better understand how needs, requirements and frictions change in the life of a THING.

INSTRUCTIONS (A4 size)  — As with any good game, a “how to” taking you through the most common version of the workshop.

In light of recent events, we have also taken the opportunity to add a “trump card,” shall we say, called THE STATE. You can think of it as a kind of wildcard that can be dropped into any interaction to give your group a clear moment to stop and consider the implications for design and interaction having THE STATE, in whatever form, be a silent party to your PERSONA’s use of the IoT. We’ve already found the Thingclash workshops have been brilliant at bringing to the surface issues around control, consent, accessibility, and safety in using the IoT. We hope this will add an extra, and timely, dimension to these conversations.

Our aim in releasing this material is not to walk away and never see it again, but to see what you can do with it. To that end, we’re sharing a few top tips for running your own workshop: 

  • Invite a diverse group. Thingclash is meant to be a tool for exchange of ideas, perspectives, and insights. For this to work, you need a spectrum of these present at the table. Invite not just designers and engineers, but people involved in policy, marketing, support, ethics, research (qual and quant), creative, and, yes, regular people…users and people who might have these devices and services in their communities now or in the future. Mix teams. Invite people of different social and economic backgrounds, gender, power, expertise, and cultures. Make it an open space where everyone is comfortable
  • Take your time. Give groups time to think, share and discuss. We have put suggested timings on the instructions, but these area guide. A standard workshop can take 90–120 minutes. Give everyone an opportunity to express their perceptions and views. 
  • Don’t focus on solutions, aim for new realizations. The goal is not to make an amazing THING that works for all PERSONAS in all PLACES, but to explore the unexpected frictions. You should leave with a list of issues and ideas to investigate and further explore, not a ranked list of winning designs.
  • Share your work. We want to know how you are using—and redesigning—Thingclash. We have our own list of future variations, but we want to know about yours. Share them with us. Take pictures, create new exercises, share results (when you can). We’ll share what we find, so be sure to follow us on Twitter. If you have questions about the materials or want to brainstorm a new format, our door is always open.

Of course, we’re always happy to design and/or run an expert workshop for/with you. Just ask

If you want to see a brief introduction to THINGS, PERSONAS and PLACES, check out the first section of this abbreviated Thingclash workshop we ran at Sibos for the financial community. You’ll get a feel for the types of examples we list under each category.

Lastly, a big thanks to those who have contributed to the project directly and indirectly: 

 

Upcoming Thingclash Workshop — 8 July

We've had a quiet spring on the public front, but Susan, Sjef, Natalie, Emma and I have been working on an expanded version of the Thingclash workshop format for several upcoming events. The first of these is now public, and we can announce that we will be running a workshop on 8 July for the upcoming Thingscon Salon in Eindhoven, NL. This event will be hosted by VPRO Medialab, and currently has 24 places open. 

We will be announcing several additional workshops, both public and at industry events, shortly. Get in touch if you are interested to know more about what we're doing, and/or would like us to design a workshop for a particular audience, industry or format. We've added more "things" to explore, and are structuring ways to think about friction at scale. 

Stay connected. 

Podcast: Sherlock Holmes and the IoT

In late summer I was interviewed by Lance Weiler as part of his transmedia collaboration / course at Columbia University Digital Storytelling Lab exploring aspects of the Internet of Things. The course uses the context of the Sherlock Holmes stories to engage teams of student participants worldwide to play with narrative via the IoT.

The resulting podcast has just been made available as part of an ongoing series. In it, I talked with Lance about the issues created when technology such as the IoT is released into society, where frictions emerge, and ways these frictions can be navigated and potentially minimized. Check out the episode above, as well as other editions of the podcast.

Links: Weeks 38+39

Your next chance for an in-person experience: Thingclash will be running a workshop at Thingscon, in Amsterdam on 4 December, 2015: Thingscon NL 2015

“Does your lifestyle prevent you from qualifying for insurance discounts? Do you lack sufficient time for exercise or have limited access to sports facilities? Maybe you just want to keep your personal data private without having to pay higher insurance premiums for the privilege??”


This from Unfitbits, which wants to solve your health insurance discount woes. 

Personally, we're looking forward to a fridge hacking BofA: The Headline I Fear is 100,000 Fridges Hack Bank of America 

Everyone seems to think someone else will worry about the details: Who will step up to secure the Internet of Things?
 

Actually, it's about ethics in human innovation in AI: The Ethics of Artificial Intelligence
 

Ethics of human innovation again: When the IoT is designed to lie.

An interesting discussion of UX in design for the IoT: Understanding the Experience Design of Consumer IoT Products

And, speaking of UX, maybe it’s better if you don’t refer to “our body” when pitching the Looncup: The world’s first SMART menstrual cup.
 

 

Thingclash Links: Weeks 36 + 37

We've decided to offer a weekly collection of Thingclash related links, in case you're not embedded deeply enough into all things IoT. You can also find more goodness by following @Thingclash on Twitter. 

So without further ado, here's your first delicious assortment.


Now the iPhone just got more nosy: The New iPhone Is Set to Record You, Whether You Ask It To Or Not 

Peter Bihr and Michelle Thorne’s thoughts on living in tomorrow’s connected home: Understanding the Connected Home 

Nora Young understands your frustration: Here's why your phone can't understand your accent

When “Means Well Technology” misunderstands your goals: We Believe in You

James Pallister asks: Will the Internet of Things set family life back 100 years?

Fitness Trackers for Cows: Can the IoT replace the cowboy?

Gartner’s Hype Cycle: Has the “IoT reached the dangerous 'peak of inflated expectations'.”

JWT’s The Conference speakers suggest: We will fall in love with our robot overlords and become enmeshed in the Internet of Things

Allison Arieff : The Internet of way too many things

Should we treat things more like people? Maslow’s Hierarchy of Needs for the IoT 

"Knopen" Systems and the IoT

A Twitter question today brought a recollection of a fantastic piece written by Dan Lockton on Medium late in 2014, titled "As We May Understand". In it, Dan talks about the IoT as socially constructed systems created in large part by users, rather than top-down imposed architectures or conflicting platforms. He also helpfully introduces the idea of "knopening," or systems and tools that we learn from as we engage with them.

Of the IoT's potential, Lockton writes:


"The IoT is a huge von Hippel user innovation space, and it involves not just innovation by users, but innovation that is about building things. Its very sustenance is people building things to try out hypotheses, addressing and reframing their own problems responding to their own everyday contexts, modifying and iterating and joining and forking and evolving what they’re doing, putting the output from one project into the input of another, often someone else’s. And yet it is still quite a small community in a global sense, overrepresented in the echo-chamber of the sorts of people likely to be reading this article."

It's a great piece worth taking the time to sit with if you haven't already read.

"Teacher of Algorithms"

This short film by Simone Rebaudengo, who ran a workshop at Thingscon in Berlin this past weekend, is a great, sly take on the relationships between people and so-called smart devices. Set in China, where Simone is currently based, the film's protagonist consults a teacher of algorithms—an appliance whisperer of sorts—to correct a misbehaving coffeemaker. As the wise machine-wrangler opines, the problem isn't always with the machines, but in people's relationships with them. Enjoy.